FAQs
1. Where are Extra Ordinnaire dresses made?
All our pieces are thoughtfully designed in-house and meticulously handcrafted in India by skilled artisans, using a blend of traditional techniques and modern tailoring.
2. What fabrics do you use?
We mostly use globally sourced natural fabrics such as mulberry silk, silk satin, linen, and cotton. However, a select few styles in our collection feature non-natural fabrics, chosen for their ability to hold sculptural silhouettes or artistic treatments.
3. How can I place an order?
You can place an order directly through our website. For any assistance, feel free to contact us at connect@extraordinnaire.com.
4. Are your pieces made-to-order or ready-to-wear?
All Extra Ordinnaire pieces are made-to-order. We believe luxury should be personal and deliberate—each garment is crafted only once an order is placed.
5. Can I request customization or alterations?
While we do not offer custom tailoring or design changes, we are happy to provide one complimentary round of minor alterations to ensure the best possible fit..
6. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery timelines will vary depending on your location and will be calculated at checkout.
7. What is your return or exchange policy?
Due to the bespoke nature of our garments, we do not accept returns, exchanges, or offer refunds. We encourage you to refer to our size guide or reach out with any questions before placing your order.
8. How do I care for my Extra Ordinnaire dress?
Most of our garments are made from delicate fabrics. We recommend professional dry cleaning only to preserve the quality and longevity of your piece. Specific care instructions are provided with each order.
9. Do you restock sold-out items?
Our collections are produced in limited quantities to maintain exclusivity. While some bestsellers may return in updated forms, most pieces will not be restocked.
10. How can I contact your team for help?
We’re here to assist you. Reach out to our customer care team at connect@extraordinnaire.com, and we’ll respond within 24–48 hours on business days.